Terms and Conditions
Please read these terms and conditions carefully.
They govern the booking of events and courses on our website.
You will be asked to expressly agree to these terms and conditions before you place an order, book an event or course on our website.
In these terms and conditions, “we” means Full Potential Limited (FPG) (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for events or courses (and “your” will be construed accordingly).
(3) Booking/order process
The advertising of products, events and courses on our website constitutes an “invitation to treat”; and any purchase of products, events and/or courses constitutes a contractual offer. No contract will come into force between you and us until we accept your booking/order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products or courses from us, you will need to contact head office on email@example.com and place your order. They will then process your order and invoice you accordingly. For more information, you can call us on 01628 488990.
In order to book onto an event, you will need to register via our website events page or email firstname.lastname@example.org
We will not file a copy of these terms and conditions specifically in relation to your order. We may update the version of these terms and conditions on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms and conditions for your records.
The only language in which we provide these terms and conditions is English.
(4) Standard events and courses
We have a range of books and coaching resources that are available for purchase. In order to purchase these products, you will need to contact head office on email@example.com. For more information, you can call us on 01628 488990.
The website includes a booking facility for events and courses.
Any travel and accommodation bookings you make in connection with an event or course are between you and the relevant service provider. We are not party to any such contract. Accordingly, all travelling and accommodation expenses are to be met by you and are not our responsibility. Any cancellation charges for travel or accommodation are to met by you.
(4.1) Full Potential Leadership Programme – Terms & Conditions
- Prices do not include accommodation and subsistence.
- A booking is confirmed on 100% payment of the full fee.
- Group bookings are required to book 10 weeks in advance.
- Group bookings are any booking of 3 or more people.
FPG reserve the right to cancel a ‘reserved’ place if full payment has not been received. Should a delegate be unable to attend for whatever reason, then at no additional cost, a replacement delegate may attend as long as FPG receive this notification within one week of the event date.
The following cancellation fees apply from the date of the event:
61 – 15 working days = 65%
14 – 0 working days = 100%
FPG reserves the right to cancel any events up to 2 months before the start date and, if possible, an alternate date will be offered. Where there is no alternative date available, a full refund will be provided.
By accepting these terms & conditions you will receive relevant and targeted marketing messages. Each message will have an unsubscribe option should you wish to cancel these at any time.
Full details can be viewed at www.fullpotentialgroup.co.uk
If you wish to contact Full Potential Group, please call 01628 488990 and speak to a member of the Marketing team or email firstname.lastname@example.org
(5) Prices and payments
Prices for events and courses are quoted on our website. It is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our checkout procedure so that an event’s or course’s correct price will be stated when you pay for the event or course.
Some events may be offered without charge; such events will nonetheless be subject to these terms and conditions.
Payment for events and courses must be made upon the submission of your order.
Any applicable VAT rates will be added in the shopping cart before the final completion of your order.
Prices are liable to change at any time, but changes will not affect contracts which have come into force.
(6) Business customer accounts
From time to time we may agree to open an account for business customers (not consumers), enabling business customers to pay for events and/or courses in arrears.
Where you hold an account, then upon or following the receipt of your booking/order, we will send to you an invoice for payment of the price, and you will pay such invoice within 30 days of the date of the invoice.
Accounts will be subject to such credit limits as we may notify to you from time to time.
If you do not pay any amount properly due to us under or in connection with these terms and conditions on time, we may: charge you interest on the overdue amount at the rate of 8% per year above the base rate of HSBC Bank Plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
(7) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms and conditions; and
(b) the information provided in your booking/order is accurate and complete.
Where you book an event or course using the website, you warrant that:
(a) you meet any pre-requisites relating to the event or course (pre-requisites will be published in course confirmation materials); and
(b) you will be able to attend the event or course at the time and place advertised.
(8) Course cancellation and transfer policy
You may cancel an event or course booking at any time within 7 working days after the day the course was booked, providing the event or course has not actually commenced during that period. If you cancel a booking during this period, you will be entitled to a full refund of the amount paid in respect of the event or course.
Without prejudice to the right of cancellation set out above, you may cancel an event or course booking:
(a) at least 61 days before the event or course is due to begin (in which case you will be entitled to a full refund of the amount paid in respect of the event or course);
(b) between 29 and 60 days before the event or course is due to begin (in which case you will be entitled to a refund of 50% of the amount paid in respect of the event or course).
If you cancel an event or course booking 28 or less days before the event or course is due to begin, or if a delegate fails to attend an event or course, no refund will be paid.
In order to cancel an event or course booking, you must inform us in writing.
If you wish to transfer an event or course booking (i.e transfer to the same event or course being offered by us on a different date) then you should send us a request in writing. Where we authorise a transfer, a transfer charge will be payable. The amount of the transfer charge will depend upon the date upon which we received your request, as follows:
(a) requests received less than 14 days before the event or course is due to begin will be subject to a transfer fee equal to 50% of the cost of the event or course;
(b) requests received between 15 and 28 days before the event or course is due to begin will be subject to a transfer fee equal to 25% of the cost of the event or course;
(c) requests received 29 or more days before the event or course is due to begin will not be subject to a transfer fee.
For all transfers, you must confirm a new booking within 4 weeks of the original date of the event or course and the replacement course or event must take place within 12 months of the original date.
A maximum of one transfer may be made in respect of any delegate. We reserve the right to treat any additional transfer requests as cancellation requests.
As an alternative to a transfer or cancellation, another delegate may be substituted without penalty.
We reserve the right to change course dates and venues upon reasonable notice to you.
We also reserve the right to cancel courses and events, without liability, by giving you notice of cancellation at least 14 days before the scheduled start date for the relevant course or event (in which case we will refund to you all amounts paid in respect of the course or event).
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation (or send you our notice of cancellation).
Save as expressly set out in these terms and conditions, you will not be entitled to any refund of any amount paid to us under these terms and conditions.
(10) Consumers: statutory rights
Nothing in these terms and conditions affects any statutory rights you may have as a consumer.
(11) Limitation of warranties
To the maximum extent permitted by applicable law:
(a) these terms and conditions set out the full extent of our obligations and liabilities in respect of the events and courses supplied to business customers hereunder; and
(b) all conditions, warranties or other terms concerning the events and courses which might otherwise be implied into a contract under these terms and conditions are expressly excluded.
(12) Force majeure
In this Section and Section 15 below, “force majeure event” means:
(a) any event which is beyond our reasonable control;
(b) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars; and/or
Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.
(13) Limitations of liability
Nothing in these terms and conditions will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this:
(a) we will not be liable for any losses arising out of a force majeure event;
(b) we will not be liable in respect of any defect in any products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with the manufacturer’s or our instructions or recommendations, or any alteration carried out by you or any third party;
(c) our liability in connection with any event or course purchased through our website is strictly limited to the purchase price of the relevant event or course; and
(d) we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage.
You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms and conditions.
(15) Breach of contract etc.
We may cancel a contract to supply or deliver an event or course made under these terms and conditions immediately by written notice to you if:
(a) you fail to pay, on time and in full, any amount due to us under these terms and conditions;
(b) you commit any breach of your obligations to us under these terms and conditions; or
(c) you become insolvent or bankrupt, or enter into any insolvency or bankruptcy procedure or proceeding.
(16) Consequences of cancellation
Upon the cancellation of a contract:
(a) we will cease to have any obligation to deliver to you events or courses which are undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for events and courses which have been delivered at the date of cancellation; and
(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 12, 15, 16 and 18 will survive termination and have effect indefinitely.
(17) Scope of these terms and conditions
These terms and conditions do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works comprised or stored in any materials/products, and do not govern the provision of any services by us (other than events and courses booked via the website).
(18) General terms
Contracts under these terms and conditions may only be varied by an instrument in writing signed by both you and us. We may revise these terms and conditions from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms and conditions is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms and conditions, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms and conditions.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms and conditions. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms and conditions, at any time – providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
Each contract under these terms and conditions is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section 15: these terms and conditions contain the entire agreement and understanding of the parties in relation to the subject matter of these terms and conditions, and supersede all previous agreements and understandings between the parties in relation to that subject matter; and each party acknowledges that no representations not expressly contained in these terms and conditions have been made by or on behalf of the other party in relation to that subject matter.
These terms and conditions will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms and conditions.
(19) About us
Full Potential Group is the trading name of Full Potential Limited.
Full Potential Limited has its Registered Office at The Clockhouse, Station Approach, Marlow, Bucks SL7 1NT. . Registered in England and Wales under company number 3604393.
Our Head Office is Chartered Institute of Marketing, Moor Hall, Cookham, Berks SL6 9QH
Our Company Registration Number is 03604393.
Our E-mail Address is email@example.com.
Our VAT Number is 697 6805 66.
If you need to contact Full Potential Group, please write to the above address, email firstname.lastname@example.org or call us on +44 (0)1628 488990.